Near Miss Campaign

Will you support our Near Miss Campaign?

Jacqui McPeake of Jacs Ltd and Caroline Benjamin of Food Allergy Aware have collaborated as Hospitality Allergen Support UK to highlight Near Miss Reporting as a potential RISK for a more serious incident in the future within hospitality sector.

We believe there are more near misses related to allergen management than are actually reported, the aim of the surveys is to validate the information we are often given by the FHS customer, for a final report to use in the launch of the Near Miss Campaign in May.

We would like to understand how Hospitality Businesses are managing ‘Near Miss Reporting’ and how we can put more information out there to encourage a no blame culture within food businesses to prevent serious incidents.

With this in mind we are running  2 surveys concurrently, please share and complete the survey appropriate to your business or personal experience either working in hospitality or someone who is Food Hypersensitive.

  1. Survey for the hospitality sector – Link click here
  2. Survey for the FHS customer – Link click here

The surveys will be open for 6 weeks, closing date for surveys is Sunday 20 March.

Link to download Near Miss Image

Surveys

There are two active surveys

Hospitality Sector Survey  

Click here to access

To access the image below for posting on social media please click here

 

 

 

 

 

 

 

If you would like to share the survey with your organisation and colleagues  we have put together suggested text for both surveys and images which can also be used

  • Twitter

Is your business reporting ‘Near Misses’?  If not do you want to understand more?  Either way please complete our survey to give us an insight into inhospitality industry practice in reporting! Add link —

  • LinkedIn

Sofija Putak is a final year student at Greenwich University studying Hotel Management BA Hons.

As part of her studies she has decided to create a white paper on ‘Near Miss Reporting’ within the hospitality Industry, she would like to understand how active the industry is at reporting near misses, what businesses have in place for this type of reporting, and how the information is monitored at a top level to ensure the prevention of an actual incident, accident or fatality.

We were made aware at the inquest of Natasha Ednan-Laperouse that at least six families notified Pret-a-manager of an issue with the Sesame flour contained within the baguette and the labelling of their baguettes. Prior to Natasha’s death Pret did not have a system in place to capture this reporting.  Had this been in place,  a root cause analysis may have identified the issue and could have potential prevented Natasha’s passing.

Please support Sofija in putting together the data to understand as industry what we are doing and how we can improve to ensure the safety of our customers

Information supplied will be confidential, if you are interested in a 1:1 interview you can leave your contact information on the survey

Please share with your organisation, contacts to maximise the Reponses.

Thank you.

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FHS Customer Survey

Click here to access the survey

To access the image below for posting on social media please  –  Click here

 

 

 

 

 

 

Suggested text

  • Twitter

Do you have a food allergy, food Intolerance or Coeliac disease?  Have you experienced a near miss? Did you report it? What response did you receive?  We want to hear you, good and bad feedback for our #NearMissReporting campaign – https://forms.office.com/r/2xGSaZp76E

  • LinkedIn

Do you have a food allergy, food Intolerance or Coeliac disease [FHS]? Do you have a business or organisation who works with FHS customers?

If you have experienced a near miss, did you report it and if so, what response did you receive?    If you did not report it, why not?  We want to hear you about the good and bad experiences you have received for our #NearMissReporting campaign.

We are looking to promote a positive reporting campaign for the hospitality industry, and we need your help to get a best practice process put in place as standard.

Please complete the survey which take 5 – 9 minutes to complete https://forms.office.com/r/2xGSaZp76E

  • Instagram

Do you have a food allergy, food Intolerance or Coeliac disease [FHS]? Do you have a business or organisation who works with FHS customers?

If you have experienced a near miss, did you report it and if so, what response did you receive?    If you did not report it, why not?  We want to hear you about the good and bad experiences you have received for our #NearMissReporting campaign.

We are looking to promote a positive reporting campaign for the hospitality industry, and we need your help to get a best practice process put in place as standard.

Please complete the survey which take 5 – 9 minutes to complete https://forms.office.com/r/2xGSaZp76E

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What is the Purpose of the Campaign?

The aim is to ensure there is a robust systematic check when a near miss incident occurs. Encourage Best Practice as part of Food Safety to collect information and raise awareness and bring the topic into the forefront of people’s minds.

Who is the campaign aimed at?

Anyone working within the Hospitality Sector, specifically SMEs with the support from larger organisations on sharing their best practice

Why was the project proposed?

We have discussed with many FHS customers and also had personal experience’s when dining out.  We are aware of many incidents which could potentially have fatal or serious consequences.

A typical response may be “Well it did not kill you” and more often than not the situation is not recorded for future reference to check for a pattern or to prevent such a situation occurring in the future.

It is common practice for companies to include in health & safety meetings a near miss review section on the agenda, with subsequent action points.  We feel that this should become common practice within the hospitality sector.

 What we plan to accomplish

  • The aim of the campaign is to raise an awareness across all sectors of the Hospitality Industry of the importance of Near Miss Reporting to prevent fatalities
  • To inspire hospitality businesses of all sizes to work with staff to encourage a no blame culture of self-reporting to prevent future serious incidence
  • To educate hospitality business of how to maintain records of near miss reporting and how to review, access and update processes to ensure the prevention of serious incidences
  • To give awareness of FREE root cause analysis training offered by the Food standards agency – https://rcatraining.food.gov.uk/#home
  • To engage with SMEs in offering training via webinars and podcast as appropriate in becoming more aware of how to look for near misses within their business
  • Bring food safety and allergen management to the forefront of the hospitality sector and encourage management / safety manager to engage and share best practice across the industry

Food safety is not a competition!’

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Definitions

What is a Near Miss?

A near miss is an undesired event that, under slightly different circumstances, could have resulted in harm to people or damage to property, materials or the environment.

Research has shown that for every 90 near misses an accident will occur. The ultimate goal of near miss reporting is to address the incident and take action to prevent reoccurrence and remove the potential of an accident. (Haspod.com)

Who is the Food Hypersensitive [FHS] Customer?

The FHS customer is someone who has a restricted diet, including allergies, intolerances and coeliac disease.  This can also include those allergies outside of the #14 major allergens.

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