Terms and Conditions

The Food Allergy Aware / Food Allergy Training Consultancy (FATC) website is comprised of various webpages operated by FATC. This website is offered to you conditioned upon your acceptance without modification of the terms and conditions and notices contained herein.

Your use of the site constitutes your agreement to all such terms, conditions, and notices.

FATC reserves the right to change the terms, conditions, and notices under which the FATC site is offered without notice.

FATC has developed the website to provide information on suppliers and venues that provide for persons with dietary restrictions for example, coeliac disease, food allergies and food intolerances and related issues.

FATC’s website pages does NOT provide medical advice or diagnosis, and we would recommend you seek appropriate medical advice from your GP or medical consultant with regard to medical issues and before you change your diet to exclude certain food groups.  You should not stop taking any prescribed medicine without consulting your GP or consultant.


As a visitor to this site you agree to take responsibility for what you do with the information you access.  Links are provided to other web sites for your information.  No responsibility can be taken for the content or accuracy of these sites.



FATC cannot be held responsible for the provision of goods or services provided by the suppliers listed on their website, FATC recommends that you always clarify with the supplier prior to purchasing their produce, and it is the purchaser’s responsibility to verify that statements made by the supplier are true and just.   If you experienced an issue with a listed free-from supplier please contact their management team in the first instance, then please contact info@fatc.co.uk with details of the issue and we will investigate further and respond accordingly.

We do not recommend business that offer intolerance testing as it is not a medically proven to give accurate results and will not accept these companies to be listed on our supplier pages.


From time to time we will provide information on venues who has excelled in providing a FreeFrom menu on various pages for example on the blog.  FATC recommends that you always clarify with the venue your dietary requirements prior to dining. FATC cannot be held responsible for the venues provision of services and goods if not adequately provided for due to their error. If you experienced an issue with a venue mentioned please contact their management team in the first instance, then please contact info@fatc.co.uk with details of the issue and we will investigate further and respond accordingly.


By signing up to FATC distribution lists you agree to receive electronic communications, by email as per the appropriate list signed up for.  Emails will be periodic containing information on events including but not limited to, training courses, seminars and workshops. Venues, suppliers of products, and special offers.  If you no longer wish to receive this information an unsubscribe link will be available in all mailings. We will also provide information by posting on our blog, and feeds via LinkedIn, Twitter and Facebook.

We will adhere to GDPR regulations and will not send out unsolicited emails fromour mailing platform.


Eligibility to Purchase and Attend Training, Seminars & Workshops

To be eligible to purchase the Services on this Website and lawfully enter into and form contracts with us, you must:

  • Be 18 years of age or over
  • Be legally capable of entering into a binding contract
  • Provide full details of an address in the United Kingdom
  • If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website to purchase services.

The event booking form will accept single registrations, if you would like to invoice more than one attendee please contact Marketing@fatc.co.uk for multiple bookings form we will then link the bookings and issue a single invoice.

Trade Only Events

Events labelled as trade will be prioritised for attendees from the Food Service & Retail trades.

Virtual Events

Terms and conditions specifically for attendees of our virtual events can be found here.

Event Pricing

The prices for events are quoted on the Events page of our website, as at the given date of being booked.

Prices quoted are for provision of services in the UK unless otherwise specified.

Prices quoted for events are valid as at the date purchased.  No discount will be applicable after payment has been made for events.

Special early booking rates and group booking rates will ONLY be valid for the periods and numbers stated and subject to availability at the time of booking.

FATC has the right to withdraw special rates at any time.

Special rates may have a restricted limit on numbers, once this limit is reached then the standard rate will apply. These rate will be subject to availability at the time of booking.

Event Booking Payments

Payment via PayPal using a debit/credit card. – Events

By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.

Payment will be debited and cleared from your account before the provision of the Service to you.

When you pay for your order by card, we may carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

By accepting these Conditions you:

Authorise us to transmit the payment and information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention

We shall contact you should any problems occur with the authorisation of your payment

Undertake that all the details you provide to us for the purpose of purchasing services are correct and that the payment card you are using is your own and that have sufficient funds to cover the cost of the Services ordered.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure.  But in the absence of negligence on our Payment provider (PayPal) we cannot be held liable for any loss you may suffer if the third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Payment by Invoice – Events

On receipt of your booking form, FATC will issue you with an invoice

Invoices payments should be received within 10 days of their issue date of the invoice, failure to do so could result in cancellation in your booking, or delay in the services to be provided. Payment by cheque or bank transfer is acceptable.

Confirmation of your event booking or services will be sent on receipt of payment.

Photography & Filming

Events: Training courses, workshops, seminars, networking, conferences & adhoc events.
By purchasing tickets or booking free places when attending Food Allergy Aware or partnered open events, which could include training, you agree to be photographed and filmed,  which may be used for marketing purposes.  To opt out please email marketing@fatc.co.uk – stating the name of event and date. It is the attendees responsibility to highlight this on arrival, and make themselves know to the organiser or trainer on site. 

In-house events booked, permission for photography and filming will be obtained at booking stage or when onsite and will only be used in agreement with the client.

Ordering Services and Contractual information:

Training courses, services, events & conferences

All orders are subject to acceptance and availability. If any services ordered are not available, you will be notified electronically and you will have the choice to go on a wait-list for events or to cancel your order. It is your responsibility to provide us with a valid email address to enable us to notify you of the situation.

Any order placed by you constitutes an offer to purchase the Services from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.

You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.

You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the services ordered by you from the Website.

A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we shall be providing the requested service.

We will send you an email to confirm this (Confirmation of Attendance). This Confirmation will amount to an acceptance of your offer to buy the Services from us. The Contract will only be formed when we send you the Confirmation email (whether or not you receive it).

The Contract will relate only to the Services stated in the Confirmation of Attendance… We will not be obliged to supply any other Services which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.

You must check that the details contained in the Confirmation notice are correct and you should print out and keep a copy of it.

You will be subject to the version of our policies and conditions in force at the time that you order the Services from us, unless:

Any change to policies and conditions is required to be made by law or governmental authority

We will notify you of changes to our policies and/or conditions before we send you the Confirmation email, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation email.

FATC reserves the right to refuse entry to delegates for non-payment.

Cancelling Your Contract – Training courses, services, events & conferences

Cancellation due to Covid

We would ask attendees who are unwell with covid or covid symptoms not to attend the event.

Please note if registered delegates cancel due to covid we are unable to offer a refund. At the organisers discretion a replacement can be sent in the cancelled person’s place. Please call 07732637292 to discuss as soon as possible.

Speakers may change due to illness or covid and we will endeavour to source a suitable replacement or use a recording as appropriate.

Government Covid Lockdowns

If event is cancelled /postponed due to covid where possible alternatives date will be offered, there will be no refund on tickets due to Covid lockdowns.

Note:  We will endeavour to reschedule dates, subject to availability and at discretion of FATC

Cancellation Periods on all Payments

  • Within 7 -14 days – Full payment due
  • 15 days – 28 days    75% payment due
  • Over 29 days and from point of confirmation – 50% payment due

Cancellation up to 7 days after purchase:   You are entitled to cancel your Contract and obtain a refund within 7 working days from the date of payment received on condition the refund is not 28 days prior to the event date booked, and in such cases the above table of cancellation fees will apply. An administration charge of £15.00 maybe applicable and will be deducted from your refund. After 7 days no refund is applicable.

Cancellation within 14 days or No shows who have not paid in full are liable to full payment and we will chase invoices using our debt collecting agency if payment is not forthcoming. (This includes, but not limited too delegates for conferences, exhibitor(s) and exhibition stands, and attendees for training courses)

Media Passes

Where free registrations are offered to media agencies, if the registered person or a replacement cancel within 14 days or is a no show FATC will have the right to invoice the day rate or applicable rate to compensate for their nonattendance.

You will no longer have a right to cancel if, with your agreement, if we have already commenced providing the Services to you before this period of time expires.

You must notify us of your wish to cancel by sending us a cancellation notice to marketing@fatc.co.uk or a letter to 249 Fair Oak Road, Bishopstoke, Hants, SO50 8JU.  Your cancellation notice must quote your name, address, the name or a description of the services and your order reference number from your payment invoice.

Upon receiving your cancellation notice, we will contact you providing any necessary instructions which you will be required to follow.

Training Courses, Seminars & Conferences: Subject to the FATC’s discretion it may be possible to transfer your enrolment to another colleague, it will be your responsibility to ensure we receive contact details to ensure registration and joining instructions are forwarded to the correct attendee.  FATC cannot be held responsible for incorrect details of attendees and joining instructions not received due to a change in attendee.

Cancelling In-house/Bespoke Training Sessions & Workshops:

Subject to availability and at FATC’s discretion we may be able to offer an alternative date to exchange for the session being cancelled.  An Administration charge of £15.00 maybe applicable at the discretion of FATC at the time of change and this will be confirmed by email.  Payment will be required in full before the exchange of dates will be confirmed

So long as you have complied with your obligations under this section, we will refund the purchase price less any applicable administration charges to you by debiting the payment card you used to purchase the Services.

FATC is not responsible for the non-arrival of confirmation documents. Your booking will be acknowledged within 2 weeks of your booking, if you do not hear from us within this time please contact the FATC Team on 07732637292

In-house / Open events:  Cancellation of Events by FATC

FATC reserves the right to cancel or postpone the event and to change the venue and content of the programme at any time.

Should the event be cancelled or not take place due to an act of terrorism, or act of god (including virus outbreaks, extreme weather), or government covid lockdowns,  FATC will not be held responsible for any refunds. However, FATC will endeavour to reschedule the event to a later date, and this should be the first option rather than cancellation.  Attendees will be contacted by phone or email and if moving to an alternative date is not acceptable it is the responsibility of the attendee to contact FATC by return to discuss the options available.

FATC will provide you with a deadline date for confirmation.  Once this has passed standard Terms and Conditions will apply for cancellations. An administration charge of £15.00 maybe applicable and will be deducted from your refund. After 7 days no refund is applicable.

Should the event cancel for reasons outside those listed above a refund of the ticket price will be applicable ONLY, FATC will not be held liable for any other costs incurred in regard to your non- attendance of the event.

Ordering Services and Contractual information

Consultancy, Training and Audits – Invoice Payments and quotes

We will offer quotations based on individual business requirements and this can be varied due to number of candidates to be trained
in conjunction with other services offered e.g. consultancy or auditing.

Quotations will be given a validity date for a set period of time, after this date it is at FATC discretion to offer the same pricing or update as appropriate.

FATC requests a deposit payment for training services prior to the commencement date.

Consultancy and auditing services – we will request payment for days required in advance of services, however services may commence prior to
payment received by special arrangement and agreement by both parties on confirmation of payment date and a purchase order number.

Exam papers and work booklets – Payment will be required in full on confirmation of booking.

Expenses and subsistence – payment for accommodation will be considered on the initial invoice and reconciled on the final invoice as appropriate to
final costs.

Quotations are estimations based on standard timings to prepare work, prior to the agreed numbers of hours/days being exceeded, FATC will notify
the client and make aware of further hours/days required to complete the work/project.  A time sheet will be kept by FATC and made available to the client on request.

Sponsorship & Exhibitions

Full Non-refundable payment will be requested at the time of booking 

Terms of the sponsorship will be laid out in the event brochure or by email as appropriate to the sponsorship being requested

If the exhibitor needs to cancel there will be no refund – there maybe an opportunity to transfer to a fuure event or used towards training at the discretion of Food Allergy Aware.  This would not be appropriate if cancelled within 10 days of the event.

The event brochure will have a booking form which lays out the costs as selected by the sponsor.

Should the event be cancelled, due to Force Majeure – then the clause below on Force Majeure will come into force.

Sponsors are advised to take out insurance as appropriate and they will also be asked to provide details of their public liability certificates for each event.


Late Payments – Invoices

If invoices are not paid in accordance with our standard payment terms – 30 days,  we reserve the right in accordance with the late payment of commercial debts act 1998 to charge late payment fees of £70.00, together with interest on late payments at 11% (the current reference rate plus 8%) which will continue to accrue interest daily at  2% per day.


If you have a comment, concern or complaint about any Services listed on our website, please contact us by email Consultancy@fatc.co.uk  249 Fair Oak Road, Bishopstoke, Hants, SO50 8JU

Intellectual Property

Our website is covered by copyright, and material should not be copied for public use without prior permission.  If you would like to use any graphics or logos from the FATC web site, permission needs to be granted by the FATC management in writing. Please email consultancy@fatc.co.uk.

The “Food Allergy Aware” logo, registration number UK00002621141 is the property of FATC and may not be used without prior permission. Use of the logo without permission could result in legal action. No licence is granted to you to use our registered trademark in these conditions.  If FATC deems that there is a misuse of the logo for licenced users it will remove all rights for its use without refund of fees paid.

Fact sheets are supplied in good faith, they should only be used with the FATC logo, and information should not be copied for  business or  personal use.  

Liability and Indemnity

Nothing in this Agreement limits or excludes the liability of FATC:

for death or personal injury resulting from negligence; or

for any damage or liability incurred by the Client or Participant as a result of fraud or fraudulent misrepresentation by FATC.

FATC’s website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.

We will not be liable if the Website is unavailable at any time.

We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website.

We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.

We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.

We will not be liable, in contract or delict (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings and any other consequential loss); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses; or
  • any loss of data; or
  • wasted management or office time; or
  • any other loss or damage of any kind suffered or incurred arising out of or in connection with the provision of any matter under these Conditions and/or the Contract and/or the use of this Website or any aspect related to your purchase of the Services even if such losses are foreseeable or result from a deliberate breach of these Conditions by us that would entitle you to terminate the Contract between us or as a result of any action we have taken in response to your breach of these Conditions.

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.

This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.

Force Majeure

Neither party shall be in breach of these Terms and Conditions nor liable for any failure or delay in performance of its obligations (other than the obligation to make payments of money) arising or attributable to acts, events, omissions or accidents beyond its reasonable control including, but not limited to, acts of God, fire, explosion, embargo, terrorism, civil disturbance, epidemics, lightning damage, electromagnetic interference, radio interference, strikes and industrial dispute.

Privacy Policy

In line with the GDPR regulations Food Allergy Aware collects email addresses and certain other Personal Information to contact you about training, events and other information that might be of interest to you. You can review, amend or ask to have this information deleted by emailing marketing@fatc.co.uk.

Your Personal information will not be passed onto any third parties. We agree to keep your email address private and will only use your email address to send you information about Food Allergy Aware and related activities. In order to monitor and improve customer service, we may occasionally record telephone calls.  Please view our Privacy Policy on the Website for further information. All information provided by you will be treated securely and in accordance with Data Protection  regulations.

Food Allergy Aware is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

For further information please click here

Data Protection

FATC respects the privacy of visitors. We will not use any personal data collected on this site for any purpose other than that specifically stated. We do not release information to third parties unless previously agreed

Other Terms & Governing Law

Food Allergy aware reserves the right to update and/or amend these terms and conditions at any time without notice. These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the laws of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or its subject matter.

Any references to legislation or regulations in these shall include any successive legislation or regulations that may come into force after the date of these terms.

These terms operate  separately. If any court or relevant authority decides any of them are unlawful, the remaining terms will continue in full.

As at February 2024