Food Allergy Audit and Mystery Diner
Food Allergy Aware can offer a comprehensive auditing programme our aim is to support businesses providing for the customers who have special dietary requirements
We review your current procedures, policies, and menu options, including allergen listings and the labelling of ‘may contains’, and provide a comprehensive report highlighting any issues, and recommendations for you to use as evidential information as appropriate to your project.
Some businesses offer a combined food safety and allergy audit, in our experience if you are looking to improve your allergy management systems then an audit concentrating on the allergen processes and the FreeFrom customer journey is more beneficial to ensure that everything is covered in a methodical manner.
Food Allergy Aware can help you adapt your menu and customer service and encourage positive communication to provide a safe customer journey for the wider FreeFrom customer.
Mystery Dining & Undercover Dining Audit
We also offer a Mystery Dining services either as part of the audit programme above or an Undercover Dining Audit independently in collaboration with Serve Legal Ltd, giving you an in-depth review on the customer experience and staff knowledge when managing the FreeFrom Customer journey.
Serve Legal Ltd
We have teamed up with Serve Legal the UK’s market leading provider of retail compliance audits. With a nationwide community of over 2500 highly trained auditors, the majority of whom are aged 16-24, they offer a great value Customer Experience Allergen Audit (CEAA) service allowing your business to monitor and improve staff performance around allergen compliance and information delivery.
The age range of Serve Legal’s auditors represents the high risk age group for allergen safety and the audit process focuses on two areas; compliance with company allergen policy, and customer experience of information delivery.
The CEAA was developed in collaboration with an experienced EHO and has been fully endorsed by their local Trading Standards Primary Authority.
Serve Legal recognise the need for businesses to have confidence in their allergen policies, specially if they are affected by Natasha’s Law which comes into force on 1st October 2021, the CEAA audit program can provide this reassurance.’
Contact us for more information
In addition to our auditing and mystery dining services outlined above we have a range of other training and consultancy products which can be found on our services page.