Congratulations to The Horse and Jockey, at Curbridge. They have been shortlisted for an award at the Free From Eating Out Awards in the Pub and Restaurants category. The awards are in their second year and were created to highlight those in the catering business that superseded expectations for the allergy, coeliac and food intolerant customer.
Jen Fletcher Landlady of The Horse & Jockey
Jen Fletcher took over The Horse and Jockey public house in June 2012, she soon realised that a large proportion of her customers were following a gluten free diet, as a previous owner was coeliac and catered for those with this requirement. Jen wanted to embrace the coeliac customer and tailored her menu to ensure there were ample choices on the menu to cover the gluten free diner.
Since the changes in regulation in December 2014, Jen soon realised that customers with other dietary requests were also asking for information on additional allergens. Jen then decided to train all her permanent staff on allergy awareness and is now adapting her menus to give those with food allergen restrictions a choice. Jen is currently looking at ways in which she can extend their dairy free offering for desserts and starters which can be limiting when eating out.
Jen added “The Food Allergy Training Consultancy has played an integral part on assisting us with adapting our menus, creating and putting in place processes. We are now able to provide all our customers with reassurance in regard to our methods of preparation and serving to ensure we reduce and eliminate cross contamination. The training my staff have received has been invaluable and encouraged them to be more confident when communicating to the free from customer and all are now certificated to level 2 standards.”
Caroline Benjamin founder of Food Allergy Aware quoted
“This is a huge accolade for The Horse and Jockey and shows that they are committed to providing for all customers no matter what their dietary requirements, taking the time to train their staff with face to face training shows they are taking the free from customer seriously and by doing this have gained many loyal customers who will keep on returning and the number of which is growing consistently”.
Click here to find out more about the Free From Eating Out Awards and keep up to date with who wins on the 17th November.