Enhancing Allergen Compliance in Chesterfield
The case study shows how Food Allergy Aware reduced risk and supported EHOs through their onsite Audits.
Case Study Client Overview
Business Name: Chesterfield Borough Council [CBC]
Industry: Local Authority
Department: Environmental Health Officers (EHOs)
Location: Chesterfield, Derbyshire, S41 7LF
BACKGROUND & CHALLENGES
Environmental Health Officers (EHOs) at Chesterfield Borough Council had been finding it increasingly difficult to provide in-depth advice on allergen management during busy inspections – particularly to businesses struggling to meet the required food hygiene standards – so they decided to bring in specialist support to strengthen their service.
The council sought an independent expert who could conduct comprehensive allergen audits outside of regular business hours. This would ensure businesses received dedicated attention and support in understanding allergen management.
How we helped
The Food allergy Aware team were recruited to advise and support selected FBOs with their allergy management protocols. We arranged to see the business outside of normal food service hours ensuring they had time to focus on this important matter, and carried out extensive allergen audit before the visit so that we could tailor our support to each company’s particular needs.
SOLUTION
A structured approach was implemented to improve allergen management, combining audits, staff training, and policy development. Tailored guidance and customised support materials ensured continued compliance, with ongoing monitoring from CBC ensuring continuous improvement.
Initial Assessment: Identify gaps in the FBO’s existing allergen management practices, procedures and online visibility
Policy Development: Providing clear and detailed guidance on where improvements needed to be made, providing templates as required
Targeted industry support: Delivering online alleregn management webinar Link to recording
Comprehensive training resources & guidance: Advising on improved menu labelling and how to communicate allergen information
Customised Support Materials: Creating easy to use and update documents to facilitate ongoing compliance
Monitoring & Feedback: Via EHO site visits to provide ongoing support and guidance
RESULTS
Expert Industry Knowledge: Provided businesses with critical insights on allergen management and food safety, enhancing compliance
Increased Staff Confidence: Both managers and employees now feel better equipped to manage allergen requests safely
Improved Compliance: Empowered businesses to meet legal requirements and protect consumers effectively
Reduced Risk: Customers are safer bemuse the FBOs have more effective allergen controls in placeThe FBOs are in a better position to adhere to food safety regulations as well as allergen management guidelines
Enhanced Learning and Engagement: Businesses gained valuable knowledge through Food Allergy Aware’s dedicated time and expertise
Improved productivity and reach: enabled Council EHOs to target poor-performing venues more effectively from allergen audits carried out by Food allergy Aware, which helped reduce their time associated with the allergen management section of the food safety inspection
CLIENT TESTIMONIAL
“Carrying out this allergen project allowed dedicated time and engagement to be given to the food business operator by experts in their field, helping to build their knowledge and understanding of allergens.”
Chesterfield Borough Council
“Carrying out this allergen project allowed dedicated time and engagement to be given to the food business operator by experts in their field, helping to build their knowledge and understanding of allergens.”
INVESTMENT
FUTURE PROJECTS
15 Business over 4 days
2 hours on site
5 hours pre /post preparation
Approximately cost per business £580*
*Includes set, up, calls, bookings, post audit report
WHY FOOD ALLERGY AWARE?
Contact us...
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REFERENCES
Chesterfield Borough Council is happy to act as a reference for Food Allergy Aware regarding the success of the above case study. Permission can be requested via email to contact them for the following types of references: Please email Consultancy@fatc.co.uk in the first instance to make a request.
✔ Email Testimonials
✔ Telephone Conversations
✔ Social Media Shout-Outs
✔ Quotes in Articles or Blogs
✔ Possible Video Testimonial