Terms and Conditions
Last updated December 2025
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Food Allergy Aware / Food Allergy Training Consultancy (“FATC”, “we”, “us”, “our”) website and any services, products, events, training, consultancy, audits, certifications, resources, listings or information provided by FATC.
By accessing or using this website, submitting information, purchasing services, booking events, or engaging with FATC in any way, you confirm that you accept these Terms without modification. If you do not agree, you must not use this website or our services.
FATC reserves the right to amend these Terms at any time. Updated Terms will be published on our website and your continued use constitutes acceptance of those changes.
2. Purpose of the Website & No Medical Advice
The FATC website provides information about allergen management, training, consultancy services, suppliers, venues, and resources relevant to food allergies, intolerances, and related conditions.
The website does not provide medical advice, diagnosis, or treatment. Information is provided for general guidance only. You should always seek advice from a GP or suitably qualified medical professional before making dietary changes or decisions relating to health. You should never stop prescribed medication without consulting a medical professional.
3. Disclaimers & External Links
You are responsible for how you use information obtained from this website. FATC makes no representations as to the accuracy, completeness, or suitability of information provided.
This website may contain links to third‑party websites. FATC has no control over, and accepts no responsibility for, the content, accuracy, availability, or privacy practices of external websites.
4. Resources, Suppliers & Listings
Free‑From Supplier Listings – Terms & Conditions
These Terms apply to all suppliers and organisations submitting details for inclusion in the FATC Free‑From Supplier Directory
a. Listing Content
- Listings may include up to 1,000 words describing products or services, including allergen and intolerance information.
- A company logo may be included. Additional images may be accepted at FATC’s discretion.
- Recipes using supplier products may be submitted and, if published, may be shared via the FATC website, newsletters and promotional channels.
- FATC reserves the right to edit, format, or remove content to ensure clarity, consistency, and compliance with editorial and legal standards.
- The supplier warrants that they hold all necessary rights, permissions, and licences to use and supply any images provided, and accepts full responsibility for their lawful use.
b. Fees & Duration
- From 1 April 2026, listing fees are:
- £150 per year, or
- £275 for two years.
- Listings will not be published until full payment has been received.
- All fees are non‑refundable once a listing is published.
- Renewal reminders will be issued at least 12 weeks prior to expiry.
- Fees subject to change with 3 months notic
c. Promotion
- Listings will appear on the FATC website.
- Suppliers may receive up to two newsletter features during their yearly subscription period.
- FATC may promote suppliers via social media and other channels.
- FATC does not guarantee traffic levels, sales, or specific promotional outcomes.
- Suppliers are advised to track links via their google analytics
d. Accuracy & Updates
- Suppliers are responsible for ensuring all information provided is accurate and current.
- Annual confirmation of listing details will be requested.
- An accounts contact must be provided for invoicing and renewal purposes.
e. Restrictions
- FATC reserves the right to reject, remove, or amend listings at any time.
- Businesses offering non‑validated intolerance testing services will not be accepted.
f. Liability
- FATC is not responsible for the quality, safety, or accuracy of goods or services provided by listed suppliers.
- Users should verify claims directly with suppliers.
5. Venues
From time to time FATC may highlight venues that demonstrate good practice in Free‑From catering. FATC recommends that all customers confirm dietary requirements directly with venues before dining.
FATC accepts no liability for errors, omissions, or failures by venues. Any issues should be raised with the venue in the first instance, and then reported to info@fatc.co.uk if unresolved.
6. Communications & Marketing
By signing up to FATC mailing lists you consent to receive electronic communications relevant to your chosen subscriptions. All emails include an unsubscribe option.
FATC complies with UK GDPR and will not send unsolicited communications.
7. Events, Training & Workshops
a. Eligibility
To purchase or attend services you must:
- Be aged 18 or over
- Be legally capable of entering a binding contract
- Provide a valid UK address
Under‑18s may only participate with parental or guardian consent.
b. Booking & Pricing
- Prices are shown at the time of booking and are valid at that time only.
- Early‑bird and group discounts are subject to availability and may be withdrawn at any time.
- Discounted rates may have a restricted limit on numbers, once this limit is reached then the standard rate will apply. These rate will be subject to availability at the time of booking.
c. Payments
Payments may be made by PayPal, debit/credit card, bank transfer, or cheque (where invoiced). FATC reserves the right to carry out verification and fraud‑prevention checks.
We will take reasonable care to ensure that details relating to your order and payment are handled securely. Payments are processed via a third-party payment provider (such as PayPal). Except where any loss or damage arises as a result of our failure to exercise reasonable care or that of our payment provider, we shall not be responsible for any loss suffered as a result of unauthorised access by a third party to any data provided by you when using or ordering through our Website.
d. Virtual Events
Separate terms may apply to virtual events and will be provided where relevant.
e. Registrations
The event booking form will accept single registrations, if you would like to invoice for more than one attendee please contact admin@fatc.co.uk for multiple bookings form we will then link the bookings and issue a single invoice.
8. Food Allergy Aware Certification
Certification schemes, including pilot programmes, are subject to specific Terms and Conditions published separately. Participation constitutes acceptance of the latest version.
Please click here to download
The Food Allergy Aware Certification Scheme (Pilot), including its terms, conditions, fees, and certification criteria, may be updated periodically to reflect best practice and evolving industry standards. It is the responsibility of the certified business or individual to review the most recent terms and requirements prior to or during participation.
All updates will be published on the official FAA website at https://foodallergyaware.co.uk/terms-and-conditions/. Continued participation in the Scheme constitutes acceptance of any such revised terms.
9. Photography & Filming
By attending FATC events you consent to photography and filming for marketing purposes unless you opt out in writing prior to the event.
To opt out please email marketing@fatc.co.uk, stating the date & name of the event. It is the attendees responsibility to highlight this on arrival, and make themselves know to the organiser or trainer on site.
For in‑house training, consent will be agreed with the client in advance.
10. Ordering Services & Contract Formation
A contract is formed only once FATC has confirmed acceptance and payment has been received. Confirmation emails constitute acceptance.
FATC reserves the right to refuse orders prior to acceptance.
11. Cancellations & Refunds
Cancellation terms vary by service type and event and are set out below and referred to on invoices. (See T & Cs) Administration fees may apply. FATC reserves the right to pursue unpaid fees.
Cancellation Policy
a. Cancellation Due to Illness or Covid
Attendees who are unwell or exhibiting Covid symptoms are asked not to attend the event. If a registered delegate cancels due to illness or Covid, refunds will not be provided. At the organiser’s discretion, a replacement delegate may attend in the cancelled person’s place. Please contact 07732 637292 as soon as possible. Event speakers may change due to illness or Covid; we will endeavour to provide a suitable replacement or use a recorded session where appropriate.
b. Government Covid Lockdowns
If an event is cancelled or postponed due to government-mandated Covid restrictions, alternative dates will be offered where possible. No refunds will be issued for tickets in such circumstances. FATC will endeavour to reschedule events subject to availability and at its discretion.
c. Standard Cancellation Periods
For all payments:
- Cancellation within 7–14 days of booking: full payment due
- Cancellation within 15–28 days of booking: 75% payment due
- Cancellation over 29 days from booking or after confirmation: 50% payment due
Cancellation within 7 days of payment: You may cancel your contract and request a refund within 7 working days of payment, provided the event is not within 28 days of the scheduled date. In such cases, the above table of cancellation fees applies. An administration charge of £15 may be deducted from your refund.
After 7 days, no refund is available. Delegates who cancel within 14 days of an event, or fail to attend without prior payment, remain liable for full payment. FATC reserves the right to recover unpaid amounts via a debt collection agency. This includes, but is not limited to, delegates, exhibitors, and attendees at training courses or conferences.
d. Media Passes
Where free registrations are provided to media agencies, cancellations within 14 days or no-shows will incur a charge equivalent to the applicable day rate or other agreed fee.
e. Notification of Cancellation
To cancel, notify FATC by email to marketing@fatc.co.uk or by post to 249 Fair Oak Road, Bishopstoke, Hants, SO50 8JU. Your notice must include your name, address, the name or description of the service booked, and the invoice reference number. FATC will provide instructions for completing the cancellation process.
f. Transfer of Bookings
For training courses, seminars, and conferences, and at FATC’s discretion, bookings may be transferred to another colleague. It is the responsibility of the original registrant to provide accurate contact details for the replacement delegate. FATC is not liable for errors in registration details or joining instructions.
For in-house or bespoke training sessions and workshops, alternative dates may be offered at FATC’s discretion. An administration charge of £15 may apply. Payment must be received in full before the new date is confirmed. Refunds, where applicable, will be credited to the original payment method less any administration charges.
g. Event Cancellation by FATC
- FATC reserves the right to cancel, postpone, or change the venue or content of any event at any time due to circumstances beyond its control. Where possible, alternative dates will be offered.
If an event is cancelled due to:
- Acts of God (including extreme weather or virus outbreaks)
- Acts of terrorism
- Government-mandated restrictions (including Covid lockdowns)
FATC shall not be liable for any refund beyond the ticket price, less an administration fee. Rescheduling will be the primary option, and attendees will be contacted by phone or email. If the alternative date is unsuitable, attendees must notify FATC within the deadline provided. Standard cancellation terms and administration charges may apply.
i. Limitation of Liability for Other Cancellations
If an event is cancelled for reasons outside those listed above, refunds are limited to the ticket price only. FATC shall not be liable for any additional costs, including travel, accommodation, or other incidental expenses.
12. Consultancy, Training & Audits (Invoice Based)
- Quotations are valid for a stated period only.
- Deposits or advance payments will be required as laid out in the invoice or estimate
- Additional time beyond quoted estimates will be charged with prior notification.
13. Sponsorship & Exhibitions
Payment in full at time of booking and prior to the event
Bookings for exhibition stands, sponsorship, or similar exhibitor opportunities are subject to separate Terms & Conditions specific to the venue and event. By confirming a booking, the exhibitor acknowledges that these additional Terms & Conditions will apply and agrees to comply with them in full. Any conflicts between these standard FATC Terms and the venue-specific exhibitor Terms will be resolved in favour of the venue-specific Terms, unless otherwise agreed in writing.
Sponsorship fees are non‑refundable unless otherwise stated. Sponsors are responsible for appropriate insurance and documentation.
In the event that a sponsored activity, campaign, training, event, or promotion is cancelled, and the sponsorship fees have already been allocated towards marketing, promotion, or other associated costs, such fees shall be non-refundable. Any consideration of a partial refund shall be made solely at the discretion of FATC.
14. Invoicing & Late Payments
Invoices must be paid in full within the days stated on the invoice. In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, FATC reserves the right to charge a fixed late payment fee of £70.00, together with interest on overdue amounts at a rate of 11% per annum (current reference rate plus 8%), accruing daily from the due date until payment is made in full.
Should payment not be received, FATC reserves the right to instruct a debt collection agency to recover any outstanding amounts. This may include the original invoice value, accrued interest, agency fees, and any applicable VAT.
15. Complaints
Complaints should be submitted in writing to consultancy@fatc.co.uk or by post to FATC’s registered address.
16. Intellectual Property
All website content, logos, trademarks, and materials are the property of FATC unless stated otherwise. No licence is granted without written permission.
The “Food Allergy Aware” logo, registration number UK00002621141, is the exclusive property of FATC and may not be used without prior written permission. Any unauthorised use of the logo may result in legal action. No licence or right to use the logo is granted under these Terms and Conditions.
Where FATC determines that a licensed user is misusing the logo, all rights to use the logo may be revoked immediately, without refund of any fees paid.
Fact sheets provided by FATC are supplied in good faith and may only be used in conjunction with the FATC logo. The content of these materials may not be copied, reproduced, or used for business or personal purposes without the express written consent of FATC.
17. Website use, Limitation of Liability & Indemnity
Nothing in these Terms limits or excludes FATC’s liability for death, personal injury, fraud, or statutory consumer rights.
To the fullest extent permitted by law, FATC excludes liability for indirect, consequential, or economic losses. You agree to indemnify FATC, its officers, employees, and suppliers against any claims, costs, or liabilities arising from your breach of these Terms, or from unauthorised access or use of the website with your information.
The FATC website is provided on an “as is” and “as available” basis. We make no representations or warranties, express or implied, regarding the accuracy, completeness, availability, reliability, or suitability of the website, its content, or any services offered, except as expressly stated or required by law.
FATC is not responsible for any loss or damage arising from your use of, or inability to access, the website, including but not limited to viruses, malware, or other harmful components, nor for any errors, omissions, or delays. We do not guarantee the website will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, FATC shall not be liable for any direct, indirect, special, consequential, or economic loss, including loss of profits, data, business, or goodwill, or wasted time, arising from use of the website or reliance on its content.
Nothing in this clause affects your statutory consumer rights or contractual cancellation rights.
18. Force Majeure
Neither party shall be liable for failure or delay due to events beyond reasonable control, including acts of God, pandemics, strikes, or government restrictions.
19. Privacy & Data Protection
In accordance with GDPR, Food Allergy Aware collects email addresses and certain other personal information to contact you about training, events, and other information that may be of interest. Your personal data will not be shared with third parties and will only be used to communicate Food Allergy Aware activities.
You have the right to review, update, or request deletion of your personal information at any time by emailing marketing@fatc.co.uk. To monitor and improve our service, we may occasionally record telephone calls.
Food Allergy Aware is committed to protecting your privacy. Any personal information you provide via this website will be handled securely and in accordance with data protection regulations, and will only be used as described in this privacy statement.
For more information, please view our Privacy Policy
20. Governing Law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
If any provision is found unenforceable, the remaining provisions shall remain in force.
Updates
As at December 2025