PGL Windmill Hill Allergen Management - Gold Certification
PGL Windmill Hill Activity Centre
Windmill Hill Rd, Windmill Hill, Hailsham BN27 4RZ, UK
t: 01323 834680 | e: holidays@pgl.co.uk
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- Children’s Activity Centre
- public sector
- education
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PGL – Activity Camp for adults and children
About PGL
PGL is one of the UK’s leading providers of outdoor adventure experiences, residential trips and activity holidays, creating memorable experiences for children, young people, families and adults for over 65 years.
PGL specialises in delivering adventurous learning experiences that help build confidence, resilience, teamwork and independence through a wide range of supervised activities. Their centres welcome thousands of visitors each year, including school groups, youth organisations, families, corporate groups and international visitors.
For children and young people, PGL provides exciting residential experiences that combine outdoor activities, personal development and learning beyond the classroom. Activities are designed to encourage teamwork, problem-solving and self-confidence while providing a safe and supportive environment away from home. These may include activities such as climbing, abseiling, archery, zip wires, water-based activities, team challenges and outdoor adventure sessions.
Inclusive Catering and Supporting Dietary Needs
PGL recognises that food is an important part of the residential experience and is committed to providing safe, inclusive and enjoyable meals for all guests. Their catering teams work closely with schools, parents and group leaders before arrival to understand individual dietary requirements, including food allergies, coeliac disease, medical diets, cultural and religious requirements.
Through robust allergen management procedures, trained catering teams and clear communication, PGL aims to ensure that children and adults with dietary needs can participate fully in the dining experience with confidence. From menu planning and ingredient information through to food preparation and service, PGL works to reduce risks and provide suitable meal options wherever possible, helping every guest feel included, valued and supported during their stay.
Summary of certification awarded
Outstanding Food Allergen Management Recognised at PGL Windmill Hill
Food Allergy Aware is delighted to announce that Windmill Hill – Camps, East Sussex, part of PGL, has achieved Food Allergy Aware Gold Certification following an independent audit.
The certification recognises the centre’s exceptional commitment to supporting children with food allergies, coeliac disease and other special dietary requirements throughout their residential stay.
A Safe Dining Experience for Every Child
Residential visits are often a child’s first extended period away from home, making confidence in allergen management especially important for parents and schools.
The independent audit found outstanding procedures throughout the customer journey, from the collection of dietary information before arrival through to food preparation, service and communication with Party Leaders.
Children with dietary requirements benefit from carefully planned meal provision, dedicated preparation procedures and support from trained catering professionals throughout every meal service.
Why Windmill Hill Achieved Gold
Comprehensive allergen management procedures.
100% staff completion of allergen training.
Dedicated allergen preparation area.
Separate gluten-free cooking equipment.
Excellent communication with schools, parents and Party Leaders.
Comprehensive allergen matrices available online and on site.
Clear signage encouraging allergen conversations.
Robust supplier and recipe management.
Individual meal handover procedures for children with dietary requirements.
The auditor concluded:
“The operating procedures and practical measures regarding allergen management at this site were outstanding.”
Supporting Schools and Parents
Windmill Hill works closely with schools, parents and Party Leaders before arrival to understand each child’s dietary requirements.
Where additional reassurance is required, members of the catering management team are available to discuss individual dietary needs directly, helping families feel confident before their child’s visit.
Independent Recognition
The audit also concluded:
“Parents and schools should feel extremely reassured that everything possible is being done to provide safe and delicious food for children with dietary needs. The children have a positive experience, in some cases away from home for the first time, and parents can have confidence that their children are being catered for safely and with great care.”
Your Feedback Matters!
Due to the closed nature of the centre we are unable to Mystery Dine, we will however work with PGL and the centre to review their feedback in response to their allergen questions.
If you or your child has visited the centre, we’d love to hear about your experience, please feel free to add your comments below and share your positive experiences on review platforms such as TripAdvisor and social media platforms to help others in the Food Hypersensitive (FHS) community.
If you experience any issues during your visit, we recommend raising it with the venue at the time or contacting them as soon as possible afterwards so they have the opportunity to investigate and respond appropriately. You can also contact us directly at admin@fatc.co.uk, and we will review the matter. Feedback responses may come from either the venue or Food Allergy Aware, depending on the situation.
Audit Highlights
⭐ Gold Certified
⭐ Independent audit completed
⭐ 100% staff training compliance
⭐ No recommendations for improvement
⭐ Dedicated allergen preparation area
⭐ Comprehensive procedures from booking to meal service
Case study (Not applicable for all)
Coming soon
Grading in Summary
Bronze: Demonstrates Compliance of allergen awareness and basic procedures in place to support food hypersensitive customers in line with current regulations.
Silver: Shows consistent allergen management practices, staff training, and improved communication across teams. Inclusive menu with options available as appropriate to their business
Gold: Highlights advanced allergen control measures, strong leadership in allergen safety, and proactive customer engagement, with a fully inclusive menu with a high % of choices for the FHS customer.
Platinum – Recognised as the highest level of allergen management certified excellence, showcasing a strong culture of continuous improvement and full inclusivity. This may include segregated kitchens or dedicated areas, and venues offering specific menus tailored to food hypersensitive (FHS) customers, such as gluten-free and/or dairy-free options.
👉 Click here for more information on our certification levels