Food Allergy Audit and Mystery Diner

Auditing Service

Food Allergy Aware can offer a comprehensive auditing programme our aim is to support businesses providing for the customers who have special dietary requirements

We review your current procedures, policies, and menu options, including allergen listings and the labelling of ‘may contains’, and provide a comprehensive report highlighting any issues, and recommendations for you to use as evidential information as appropriate to your project.

Some businesses offer a combined food safety and allergy audit, in our experience if you are looking to improve your allergy management systems then an audit concentrating on the allergen processes and the FreeFrom customer journey is more beneficial to ensure that everything is covered in a methodical manner.

Food Allergy Aware can help you adapt your menu and customer service and encourage positive communication to provide a safe customer journey for the wider FreeFrom customer.

Mystery Dining & Undercover Dining Audit

We can offer a Mystery Dining services either as part of the audit programme above or an Undercover Dining Audit independently giving you an in-depth review on the customer experience and staff knowledge when managing the FreeFrom Customer journey.  This services is included in our Food Allergy Aware Certification, for further information click here.