Privacy Policy
Food Allergy Aware is committed to protecting your privacy and ensuring your personal information is handled securely and in accordance with GDPR. This policy explains how we collect, use, and protect any information you provide when using our website, or when engaging with us for consultancy, training, or audit services.
Customer Relationship Management (CRM) and Subscriptions
Food Allergy Aware uses an online Customer Relationship Management (CRM) system to securely store and manage information provided by individuals who subscribe to our newsletter or express an interest in engaging with us through online platforms, groups (e.g., LinkedIn), consultancy, certification, or training events (both face-to-face and online). This information is used solely to provide relevant updates, invitations, and communications related to our services and events. We will not share this information with third parties, and you may review, update, or request deletion of your data at any time by contacting marketing@fatc.co.uk.
Financial Information and Secure Storage
Any financial or payment information you provide to Food Allergy Aware, including credit/debit card or bank details for payments, is stored securely on our encrypted and protected online platform(s). Access to this information is strictly limited to authorised personnel only and is used solely for processing payments, managing invoices, and maintaining accurate financial records. We implement industry-standard security measures to safeguard your data against unauthorised access, disclosure, or misuse. Your financial details are not shared with third parties except where required to process payments or comply with legal obligations.
External Events
From time to time, Food Allergy Aware may send you information about events run in collaboration with other organisations. All communications will be sent directly by us, and your personal information will not be shared with any third parties.
Information We Collect
We may collect personal information including:
- Name and title
- Contact details (email, telephone)
- Demographic information (postcode, preferences, interests)
- Information relevant to surveys, training, suppliers, or client communications
How We Use Your Information
We use your information to:
- Provide and improve our services, events and training
- Maintain accurate records
- Communicate updates, events, and promotional information you may find useful
- Conduct market research and tailor our website to your interests
Privacy for Specific Groups
- Training Attendees: Names, emails, and feedback
- Suppliers: Contact details and product information
- Clients: Contact information
Your personal data will not be shared with third parties and is only used by Food Allergy Aware for the purposes outlined above. You can review, update, or request deletion of your personal information at any time by contacting admin@fatc.co.uk.
Security
We implement appropriate physical, electronic, and managerial safeguards to protect your personal data from unauthorised access or disclosure.
Cookies
We use cookies to analyse website traffic and improve user experience. Cookies do not give us access to your computer or personal information beyond what you choose to share. You may choose to accept or decline cookies via your browser settings, though this may limit some website functionality.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
Updates to This Policy
This policy may be updated from time to time, and any changes will be published on this page. We encourage you to check periodically to stay informed.
Contact Us
If you believe any information we hold about you is incorrect or incomplete, or you wish to exercise your data rights, please contact us at:
Food Allergy Aware
249 Fair Oak Road, Eastleigh, Hants SO50 8JU
Email: admin@fatc.co.uk
Updated December 2025