Introduction
FHS customer survey to report allergen related issues or positive experiences when eating out of the home, either hospitality, education, travel, hospital or workplace settings.
- Incidents that occurred
- Near Miss incidence
Did you know 80% of people with food allergies, intolerances, or coeliac disease don’t report bad dining experiences? This means key issues in catering often go unnoticed. We want to change that.
By reporting incidents, including near misses, you can help us improve allergy compliance and training for caterers across hospitals, workplaces, and hospitality.
How you can help:
- Share your positive or negative dining experience through our form.
- Report near-miss issues to your Council’s Environmental Health team.
- Spread the word!
Who is the Food Hypersensitive (FHS) Customer?
A Food Hypersensitive (FHS) customer is someone who reacts to a food product, either by consuming or coming into contact with it. These reactions can be immune, autoimmune, or digestive, and include conditions like food allergies, intolerances, and coeliac disease. This definition is provided by the Food Standards Agency, which regulates the food industry.
What is a Near Miss?
A ‘near miss’ refers to an incident where no severe harm occurred but had the potential to do so. For caterers, unreported near misses can prevent them from identifying and fixing the root cause, making it crucial to report these issues to improve dining safety.