FHS customer survey to report allergen related issues or positive experiences when eating out of the home, either hospitality, education, travel, hospital or workplace settings.
- Incidents that occurred
- Near Miss incidence
FAQ
This database collects incidents and near misses involving Food Hypersensitive (FHS) customers, including food allergy, intolerance and coeliac disease. Reports can be submitted anonymously. For guidance, email admin@fatc.co.uk.
The aim is to monitor trends, share learning with hospitality, and promote best practice — not to name and shame. Businesses will remain anonymous.
All incidents or near misses should be recorded in your Food Safety Management System (FSMS) or accident book, with corrective actions documented. Anaphylaxis requiring an adrenaline pen or resulting in a hospital visit must be reported to the Local Authority and recorded appropriately (including RIDDOR where applicable).
We will not report on individual submissions but will monitor patterns and act if an imminent risk is identified.
All information is confidential and managed in line with GDPR. You may request removal of your data at any time by emailing admin@fatc.co.uk.
To view the Near Miss report, visit the resources section of the Food Allergy Aware website [Link] to view the report
Definitions
The Food Standards Agency have defined the ‘Food Hypersensitive’ [FHS] customer as someone who consumes or touches a food product which can cause a reaction in the body, including but not limited to an immune, auto immune or digestive reaction. which includes food allergy, food intolerance and coeliac disease.
What is a ‘Near Miss’? – A Near-Miss describes all incidents that didn’t cause severe harm but had the potential to. A Potential risk if a business does not identify the Root Cause could cause a severe issue or fatality going forward.
Thank you for completing this Near Miss reporting survey. Your input helps us identify key risk areas, share best practice, and ultimately prevent a serious incident affecting someone else.
For further guidance on Near Miss reporting, visit the resources section of the Food Allergy Aware website [Link] to view the report produced in collaboration with Jacqui McPeake and Caroline Benjamin (HASUK).