Date of Event
Date(s) - 19/03/2026
9:45 am - 11:05 am
Webinar: This webinar is aimed at the Indian Restaurant and Takeaway sector – if you are attending as a LA it would be great that you recommend the webinar/recording to your food businesses. The webinar will take place on Zoom – a link will be sent 5 working days prior to the event – you are advised to register via the zoom as soon as you receive the link to ensure you have access on the day.
Date: Thursday 19 March 2026
Time: 10:00 – 11:00
Host: Cathy Bromhall – Chesterfield Borough Council
Practical Indian Restaurant Guidance for allergen management
in Indian restaurants and takeaways, providing tools, resources, and real-world tips to keep customers safe.
Practical Guidance from Real Audits – Supporting Safer Dining – Sponsored by Chesterfield Borough Council
Topics Covered
Indian restaurants and takeaways play a vital role in the UK hospitality sector, offering rich flavours, diverse menus and regional specialties. However, with complex ingredients, blended spices, shared preparation areas and evolving menus, allergen management can present unique challenges.
This practical and informative webinar will guide Indian food business operators through the fundamentals of allergen management, alongside real-life learning from site audits conducted by Caroline Benjamin and Sally Trice.
Drawing on their experience auditing 15 food businesses over 4 days for Chesterfield Borough Council across a range of themed venues and outlets this session focuses specifically on Indian restaurants and takeaways, offering practical solutions tailored to this sector.
Who Should Attend?
This session is designed for:
- Owners and Managers of Indian restaurants and takeaways
- Kitchen teams and front-of-house staff
- Multi-site operators
- Compliance managers
- Environmental Health Officers (EHOs) wishing to share practical sector-specific guidance with their local venues
What This Webinar Covers
This practical webinar provides clear, sector-specific guidance for Indian restaurants and takeaways looking to strengthen their allergen management. We revisit the legal foundations, highlight key risk areas identified during audits, and share practical improvements that can be implemented immediately.
Drawing on real inspection experience, the session focuses on communication, documentation, labelling, and training — ensuring businesses protect both their customers and their reputation while maintaining realistic, workable systems.
✅ Allergen Basics
- Legal duties and due diligence
- The 14 allergens & allergens beyond the top 14
- When to decline service safely
✅ Audit Insights
- Common compliance gaps
- Good practice examples
- Cuisine-specific risk areas
✅ Communication
- FOH best practice & Clear customer conversations
- Recording enquiries
- Confident decision-making
✅ Labelling & Documentation
- Labelling Prep foods & Loose, prepacked & PPDS
- Icons and menu clarity
- “May contain” guidance
- Digital tools
✅ Training
- Free resources
- Online & face-to-face options
- Accredited Level 2 & 3
- Refresher training
Key Takeaways
By the end of this session, attendees will:
- Understand how to strengthen allergen management systems in Indian restaurants and takeaways
- Identify practical improvements that can be implemented immediately
- Improve staff confidence in allergen communication
- Understand when it is safer to decline a request
- Access useful templates, guidance documents and external support resources
Speaker Bios
Caroline Benjamin, founder of Food Allergy Aware, has over a decade of experience in allergen management and food safety. As a trained chef with personal experience managing gluten and dairy intolerance, she offers tailored consultancy and training (Levels 2-3 accredited by Highfield and CIEH), food safety (Levels 2-4), HACCP implementation, documentation review, and mystery dining audits. Caroline empowers businesses across the hospitality sector to meet legal requirements and create safe, inclusive dining experiences.
Sally Trice – Food safety and allergen specialist with extensive experience in Level 4 food safety and implementation of food safety management systems across multiple sectors.
Resources & Follow up
- The session will be recorded and available to watch online after the event
- All attendees will receive links to practical resources and tools
- A letter of attendance is available on request by emailing food@chesterfield.gov.uk after the event once we have had confirmation of attendance.
Why You Shouldn’t Miss This Webinar
Indian restaurants and takeaways face unique allergen management challenges, from complex spice blends and shared preparation areas to evolving menus and customer expectations. This webinar goes beyond theory. It shares real audit findings, practical solutions and honest insights from working directly with Indian food businesses. Whether you are confident in your current systems or unsure where the gaps may be, this session will help you identify risks before they become incidents, strengthen your due diligence, and protect both your customers and your business reputation. With increasing scrutiny around allergen compliance, this is an opportunity to gain clarity, confidence and practical tools you can implement immediately.
What past attendees are saying about our webinars
Caroline’s events are always well managed and have informative and insightful speakers who make the subject matter easy to understand.
Great session – thanks
This was an Excellent event, great speakers, very informative and very well organised. Thank you
Better understanding on the Free From concept
The allergen labelling presentation delivered by Georgina was very informative!
Register Now
Gain valuable insights and learn practical steps to improve your allergen management systems and customer service.
⚠️ Spaces are limited – early booking is recommended. ⚠️
This event is proudly sponsored by Chesterfield Borough Council, supporting safer food businesses across the sector.
Register now to secure your place!
Bookings are now open
If this event becomes fully booked you can be added to the waitlist by clicking here and we will be in contact when spaces become available
i would lik3 to attend this session
I would like to join this training as I believe it will be very useful.