Coffee Shop Allergen Management!

Date of Event
Date(s) - 30/05/2025
2:00 pm - 3:20 pm

Webinar: Best Practice in Coffee Shop Allergen Management – Serving the Food Hypersensitive (FHS) Customer

Date: Friday 30 May 2025
Time: 14:00 – 15:20
Host: Sterling Crew

Join us for a an insightful webinar hosted by Sterling Crew  exploring best practices for Coffee Shop Allergen Management when serving the Food HyperSensitive (FHS) customers. This session will bring together leading experts to discuss industry standard guidance, practical approaches, and actionable tips to create safer dining experiences when implementing coffee shop allergen management process into your FSMS and allergy policies.

Topics Covered

• Caroline Benjamin: Founder of Food Allergy Aware:

Caroline will outline key areas for coffee shop allergen management when considering the serving of FHS customers, highlighting potential risks and how Food Business Operators (FBOs) can better protect both customers and staff. She will also discuss essential questions staff should ask, and when it may be appropriate not to serve an FHS customer.

• Alix Baker: Senior Environmental Health Officer at Wakefield Council

Alix will introduce the proposed guidance developed by the Primary Authority Coffee Shop Panel, which incorporates the STOP! THINK method. This innovative approach aims to support coffee shop operators in enhancing their allergen management practices for hot and cold beverages. The guidance is currently being reviewed by the Food Standards Agency (FSA) and is set to be encouraged as best practice across the hospitality sector.

• Jon Winter: Founder of EDEN Treats & Buy Artisan Made 

  Jon shares key insights from years of hands-on experience training baristas and developing recipes using plant-based milks. Expect practical advice on how to choose the right milk for flavour and functionality, along with considerations, tips, and the most common mistakes to avoid. Whether you’re a baker, dairy-intolerant tea lover or coffee enthusiast, this talk offers practical guidance to help you navigate the rapidly growing world of Alternative milks.

  

Speaker Bios

Alix Baker

Alix Baker is a Senior Environmental Health Officer at Wakefield Council, specialising in food safety and health and safety, with a particular interest in Coffee Shop Allergen Management. She led the development of AllergyPAL and has contributed to the IFST magazine and CIEH’s EHN. Alix holds an MSc in Environmental Health from Leeds Beckett University and a degree in Business Management. With extensive experience in consulting and compliance audits, she delivers innovative solutions to help businesses navigate environmental health challenges.

Caroline Benjamin

Caroline Benjamin, founder of Food Allergy Aware, has over a decade of experience in allergen management and food safety. As a trained chef with personal experience managing gluten and dairy intolerance, she offers tailored consultancy and training (Levels 2-3 accredited by Highfield and CIEH), food safety (Levels 2-4), HACCP implementation, documentation review, and mystery dining audits. Caroline empowers businesses across the hospitality sector to meet legal requirements and create safe, inclusive dining experiences.

Jon Winter

With over a decade of experience in food and drink. Jon is experienced in training baristas with plant-based milks and sourcing artisan coffee, he’s a trained plant-based chef, known for pioneering allergen-inclusive innovation in the food and drink space. As the creator of the UK’s first trademarked vegan clotted cream and founder of EDEN Treats, the UK’s leading allergen-inclusive gifting service. Jon combines lived experience with a severe dairy allergy and industry insight to champion inclusive, high-quality alternatives. He also founded Eden Café, a 100% vegan café inspired by the Australian brunch scene, which grew 230% in two years. Podcast host and judge for the Great Taste Awards, Free From Food Awards, Nourish, Farm & Deli, and Plant-Based Innovations, Jon is also a Dragon Pantry “Dragon” and leads Buy Artisan Made, a collaborative platform supporting food & drink independent producers and experts.  Most recently shortlisted for the UK Startup Awards 2025.

Who Should Attend?

• FBOs with a responsibility in Coffee Shop Allergen Management
• Coffee shop owners and operators
• Hospitality & QA professionals managing allergen safety in a food service business
• Environmental health officers and regulators
• Frontline staff responsible for customer safety

CPD – Letters of attendance

Letters of attendance are included in the Standard tickets if required after event, the Free tickets a fee of £10 for admin costs is required.

Resources

Checkout our fact sheet – Cross-contact & PAL statements in Coffee Shops – Click here to download

Why You Shouldn’t Miss This Webinar

Gain expert insights into Coffee Shop Allergen Management best practices tailored for any food service business. Learn how to implement the STOP! THINK method, protect FHS customers, and improve staff confidence. Discover real-world applications from Starbucks and actionable tips to enhance customer safety, satisfaction, and compliance. Don’t miss this essential session!

What past attendees are saying about our webinars

Caroline’s events are always well managed and have informative and insightful speakers who make the subject matter easy to understand.
Great session – thanks

This was an Excellent event, great speakers, very informative and very well organised. Thank you

Better understanding on the Free From concept

The allergen labelling presentation delivered by Georgina was very informative!

Register Now to gain valuable insights and learn practical steps to improve your allergen management and customer service.

We will send a link to join the session at least 5 days prior to the session

If you are unable to reserve a place due to  the webinar being fully booked please click here to join the waitlist

Bookings open on Friday 11th April at 12.30pm

Bookings