Serve Legal is the UK’s market leading provider of retail compliance audits. With a nationwide community of over 2500 highly trained auditors, the majority of whom are aged 16-24, our great value Customer Experience Allergen Audit (CEAA) service allows our clients to monitor and improve staff performance around allergen compliance and information delivery.
The age range of our auditors represents the highest risk age group for allergen safety and our audit process focuses on two areas; compliance with company allergen policy, and customer experience of information delivery.
Our CEAA was developed in collaboration with an experienced EHO and has been fully endorsed by our Trading Standards Primary Authority. We recognise the need for our clients to have confidence in their allergen policies as Natasha’s Law will come into force in October 2021 and our audit programmes provide this reassurance.’